frequently asked questions
- How can we keep track of the work that you are doing for us?
- Will you help us with sending out the letters?
- We need to keep control of the project, how can we do this?
- How do we prepare the list of companies we want you to call?
- How do you introduce yourselves when you make contact with our prospects?
- Why should I outsource a function we have always handled in house?
- We will need assistance to create our Questionnaire is that available?
- How can we see the results of our eQuestionnaire?
- How many respondents can access the eQuestionnaire at the same time?
- Do I need to host the questionnaire on my own server?
Q. How can we keep track of the work that you are
doing for us?
A. Remote Connections produce regular reports showing the
dates/times of calls made and conversations that have taken place. You can
choose the frequency and content of the reports to suit requirements.
Normally, we produce a weekly report which charts our activity, with a
further weekly Customer Action Report which neatly summarises and prompts
any actions which you might need to take.
Q. Will you help us with sending out the letters?
A. We certainly will. We have a variety of in-house skills to assist
you with producing a successful pre-calling letter and, if required, we
can send those letters out on your behalf.
Q. We need to keep control of the project, how can
we do this?
A. Remote Connections ensure that regular reviews are scheduled so
that it is clear at each review point what the next stage of the project
is and how it is going.
Q. How do we prepare the list of companies we want
you to call?
A. You can either provide us with a list of target companies you would
like to approach, or we can draw up a provisional list for your approval.
From that point, each company will be called in order to obtain the
name/names of the decision makers who we will be calling on your behalf
Q. How do you introduce yourselves when you make
contact with our prospects?
A. We call as if we are members of your company – we would never
introduce ourselves as a third party calling on your behalf.
Q. Why should I outsource a function we have always
handled in house?
A. .Experience tells us that business development tends to get shelved
- either because other priorities are more pressing, because people don’t
like making cold calls, and they often just don’t have the time to
persevere. Business Development is all we do – so those calls to
companies you really want to talk to will be made, regularly, until
contact is achieved.
eQuestionnaires
Q. We will need assistance to create our
Questionnaire is that available?
A. Yes – Remote Connections provides either advice on how to build
your eQuestionnaire or they will do it for you in the form of a managed
service.
Q. How can we see the results of our
eQuestionnaire?
A. You can view the results of your eQuestionnaire in real-time. These
results are shown graphically, numerically and in percentages. The
received information can then be downloaded for analysis and reporting.
Q. How many respondents can access the
eQuestionnaire at the same time?
A. Because the system is web based an unlimited number can access and
participate at the same time.
Q. Do I need to host the questionnaire on my own
server?
A. No – all the software is hosted on secure servers with very high
bandwidth allowances. You access your area of the platform with your own
user names and passwords.